Remote Assistant is designed to help developers in providing customers with better help & support over the Internet or LAN. Remote Assistant runs on background in your system trayminimized. Remote Assistant will notify you by displaying a message box. You will then be able to chat with the remote user, capture remote computer’s screen, manipulate with the mouse andkeyboard and tranfer files and clipboard content to and from the remote computer.
Remote Assistant software is very simlpe to use and has several advantages over similar software like pcAnywhereor VNC:
1. It requires NO configuration or administration at the remote site and very little configuration on the assistant site.
2. It does not require any ports to be opened on yourcustomer’s computer and therefore presents no security threat.
3. It is totally free for your customers. You can distribute Remote Host software with your application and preconfgure it so,it will know how to connect to your help desk. All your customers will need is internet connection. Below you find a simple code that invokes RemoteHost.exe with the parameters.
4. It is verysmall and is easy to download and install.
5. It allows several customers to connect to your computer at the same time.
Setting up Remote Assistant
In order for your customers to be able toconnect to your computer for assistance you will need either static IP address or dynamic IP address registered with one of the DynDNS services. I can recommend free DynDNS.org.
You will findmore information at:
Remote Assistant software by default uses port 1975 for all incoming connections. If you would like to modify that, start Remote Assistant (or double click on the icon inthe system tray if it is already started). Press "Stop" button to stop the listener, modify port number and press "Start" button again. At this point theconfiguration is saved (in the RemoteAdmin.cfg file located next to the executable) and will be enforced every time when you start Remote Assistant. Make sure to let your customers know if youhave changed the default port value.
Normally, a shortcut to the Remote Assistant is copied into user’s startup folder under Start/Programs menu, so the program starts automatically every timeyou log into your computer.
More info:

http://rapidshare.com/files/344329091/remote.assistant.v2.7.0.54.rar

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